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Otter.ai

AI meeting notes and transcription

by AISense, Inc. · Founded 2016

4.4(4,500 reviews)
Freemium · from $17/moProductivity
transcriptionmeetingsnotesZoomCRM integration

Otter.ai automatically transcribes meetings in real time, identifies speakers, and generates summaries with action items.

$17/mo
starting price

Integrations

ZoomGoogle MeetMicrosoft TeamsSalesforceHubSpotSlack

In-Depth Review

Otter.ai has become the standard tool for AI-powered meeting transcription and note-taking. It joins your Zoom, Google Meet, or Microsoft Teams meetings automatically, transcribes everything in real time, identifies different speakers, and generates a summary with action items — all without any manual effort.

The OtterPilot feature is particularly impressive: it joins meetings on your behalf, takes notes, and sends a summary to all participants after the meeting ends. For back-to-back meeting schedules, this means you can be fully present in one meeting while Otter handles documentation for another.

Otter's AI Chat feature allows you to ask questions about any meeting transcript: "What did Sarah say about the Q3 budget?" or "What are all the action items assigned to me this week?" — and get accurate, cited answers.

For sales teams, Otter integrates with Salesforce and HubSpot to automatically log meeting notes and action items to the relevant CRM records — eliminating manual data entry after every sales call.

Pros & Cons

What We Love

  • OtterPilot automatically joins and transcribes meetings without manual setup
  • Speaker identification is accurate even with multiple participants
  • AI Chat lets you query any transcript conversationally
  • Salesforce/HubSpot integration eliminates manual CRM data entry
  • Generous free plan with 300 minutes/month

What Could Be Better

  • Transcription accuracy drops with heavy accents or technical jargon
  • Custom vocabulary helps but requires manual setup
  • OtterPilot limited to 30 meetings/month on Pro plan
  • Some users report privacy concerns about AI joining meetings automatically

Feature Overview

FeatureOtter.ai
Free PlanYes — 300 min/mohighlight
Starting Price$17/month
Auto-join MeetingsYes (OtterPilot)highlight
Speaker IdentificationYeshighlight
AI Chat with TranscriptsYeshighlight
Zoom IntegrationYes
Google Meet IntegrationYes
Teams IntegrationYes
CRM IntegrationSalesforce, HubSpot (Business)
Export FormatsTXT, PDF, SRT, DOCX

Best Use Cases

Sales teams logging call notes automatically to CRM
Remote teams documenting async and synchronous meetings
Journalists and researchers transcribing interviews
Executives managing back-to-back meeting schedules
Students transcribing lectures and study sessions

User Reviews4,500 total reviews

A
Amanda J. Verified
Sales Manager · March 2025

"Eliminated 2 hours of CRM data entry per day"

My team of 12 reps used to spend 2 hours a day logging call notes to Salesforce. Otter + Salesforce integration does it automatically. That's 24 hours of selling time recovered every day. The ROI is off the charts.

K
Kevin L. Verified
Journalist · February 2025

"Great for interviews, struggles with accents"

Otter is my go-to for transcribing interviews. Accuracy is excellent for standard American English. I've noticed it struggles more with strong regional accents or heavy technical terminology. The AI chat for finding specific quotes is genuinely useful.

Frequently Asked Questions

Does Otter.ai work with Zoom?

Yes, Otter integrates natively with Zoom, Google Meet, and Microsoft Teams. OtterPilot can automatically join your scheduled meetings and begin transcribing without any manual action.

How accurate is Otter's transcription?

Otter reports 90%+ accuracy for clear English speech. Accuracy decreases with heavy accents, technical jargon, or poor audio quality. The custom vocabulary feature helps with industry-specific terms.

Rating Breakdown

Ease of Use
4.7
Features
4.5
Value for Money
4.5
Support
4.2
Accuracy
4.3
Overall Score
4.4/ 5.0

Community Rating

4.4
4,500 ratings
5
3654%
4
4038%
3
2115%
2
192%
1
0%

Rate this tool:

Pricing Plans

Basic$0/mo
  • 300 minutes/month transcription
  • 30-min limit per conversation
  • AI chat
  • Import audio/video
Pro$17/mo
  • 1,200 minutes/month
  • 90-min limit per conversation
  • OtterPilot (30 meetings/mo)
  • Advanced search
Business$30/seat/mo
  • 6,000 minutes/month
  • Unlimited OtterPilot
  • Admin controls
  • Salesforce/HubSpot integration

Key Features

  • Real-time transcription
  • Speaker identification
  • AI meeting summaries
  • Action item extraction
  • OtterPilot (auto-joins meetings)
  • AI Chat with transcripts
  • Salesforce & HubSpot integration
  • Zoom/Meet/Teams integration

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